S1E4 - Playing By The Rules Isn't Enough

What happens when you follow every instruction… and it still isn’t enough?
In this deeply personal episode, Keith “Soldier” McNally sits down again with Suzanne Jabour to discuss the loss of her son after a long struggle with depression.
When his episodes intensified, mental health professionals gave Suzanne a clear list: watch for these signs, say these words, remove these risks, follow these steps. She did.  She showed up. She stayed vigilant. She played by the rules.
And still, she lost him.
This conversation gently explores the painful truth that love and diligence do not always guarantee outcomes. Together, Keith and Suzanne examine the emotional weight caregivers carry — the self-questioning, the guilt, the “what ifs.” They also speak to something rarely acknowledged: sometimes the system offers protocols, but not presence.
This episode is not about blame.
It’s about reality.
For parents, spouses, veterans, and anyone walking beside someone in deep emotional pain, this discussion offers compassion — and permission to release the illusion that control equals certainty.
Sometimes the bravest thing we can do is love fully, even when the outcome is not ours to command.

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About: Suzanne Jabour
Suzanne is a grieving mom who has found meaning in her loss through providing grief education – sharing how grief really works and how we can support people experiencing it. She uses everything she has experienced and learned since her son died to demystify grief for grievers and those supporting them.
She is passionate about breaking the silence around grief so we can build connection instead of isolation in times of loss. She has learned that grief has the potential as a time of transformation and embraces that with intention. She guides grievers to chart their own path through her Conscious and Curious Grief Method.  
Her TEDx talk “Grief is Hard - Let’s do Better” is changing how we understand and respond to grief.  She is a certified Grief Educator, and a Transformational Coach.