S1E15 - Customer Experience Unlocked! (Loyalty, Sales & Growth Strategies) TDBB 1-15

Customer Experience Unlocked! (Loyalty, Sales & Growth Strategies) YouTube Summary (Max 5000 characters): Welcome back to Total Disruption: Boardroom Battleground! 🚀 In this explosive episode, "Customer Experience Unlocked," hosts Michael LaBursi (Business Builder, Brand Realist) and Dr. Jake Clint Denning (Mindset Coach, Strategy Specialist) dive deep into the heart of business success: the customer journey. Forget transactions – we're building relationships! This week, our bold entrepreneurs face their toughest challenge yet: perfecting service, personalization, and those unforgettable human moments that define a brand. From back-end systems to front-facing interactions, every move impacts customer loyalty and repeat business. 🔥 What you'll learn in this episode: Execution: Real-world strategies to improve the customer journey. Growth: How to leverage exceptional experience for sustainable sales and expansion. Strategy: Crafting intentional customer touchpoints for maximum impact. Leadership: Building a customer-centric culture from the top down. Meet our entrepreneurs & their customer experience challenges: Emily (Stem Cells/Patches): A CFO turned entrepreneur, Emily's brilliant at customer interaction and follow-up. But can she transition from corporate to sales, streamline her CRM, and overcome the MLM "hellhole" perception to truly scale? Learn about efficient customer service automation and CRM best practices. Donnie (High-Pressure Sales): Donnie's a master at what he does, but his initial "salesy" approach and high-pressure tactics are creating a front-end struggle. How can he refine his sales process, establish authority, and become a "mini Grant Cardone" without alienating potential clients? Discover strategies for building authority and sales funnel optimization. Corey (Loving AI): Corey is building "Loving AI," a groundbreaking technology focused on empathetic, relatable AI interactions. This isn't just about tech; it's about a human-centric AI experience. Can he prove out usage growth and attract significant investment by showcasing the massive impact of ethical AI and human-centered technology? Explore the future of AI customer service and impact investing. Samantha (Performing Arts): Samantha excels at creating an incredible customer experience in her performing arts studio. Her teachers build strong relationships, but she underprices her services. How can she confidently charge what she's worth while maintaining high loyalty and ensuring her teachers are adequately compensated? Understand value-based pricing and customer retention strategies. Mark (Firearms Training - I-68 Consulting): Mark is an expert in firearms training, delivering unparalleled in-person experiences. However, his social media awkwardness and company branding (I-68) hinder broader reach. Can he leverage his unique story and mission to expand beyond physical training, find an outbound sales team, and scale his "empowerment company"? Learn about personal branding for entrepreneurs, niche marketing, and scaling service-based businesses.