Bathrobe Moments is excited for the return of the amazing Joseph Michelli!

There's a new BOOK in town! *Board Member for Customer-Centric Businesses *Consultant/Customer Attraction, Retention, and Referral Expert *Ph.D. in Clinical Psychology from the University of Southern California (emphasis in human systems) *Certified Customer Experience Professional (Customer Xperience Professional Association) *New York Times #1 Bestselling Author of McGraw-Hill Published Books Including:

• Stronger Through Adversity
• The Airbnb Way
• Driven to Delight
• Leading the Starbucks Way
• The Zappos Experience
• The Starbucks Experience
• Prescription for Excellence
• The New Gold Standard
• When Fish Fly

*Certified Professional Speaker (National Speakers Association) on Leadership, Employee Engagement, Customer Experience, Customer Loyalty, and Consumer Advocacy. *Mission to "serve those who have a passion to serve well." Eager to help leaders design and deliver loyalty-building human experiences. *Voted Top 5 Global Guru in Customer Service for over 7 years and a top Global Customer Experience Influencer. 🎙️ New to streaming or looking to level up? Check out StreamYard and get $10 discount! 😍 https://streamyard.com/pal/d/47829748...