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S4E3 - How to Deliver Bad News without Becoming a Scapegoat with Gustavo Razzetti
How to Deliver Bad News without Becoming a Scapegoat with Gustavo Razzetti #leadership, #communication, #culture, #behaviors, #unlocked, Why bad news never needs an apology. In this episode of Unlocked, host Madelyn Blair sits down with Gustavo Razzetti to explore the delicate art of delivering bad news without becoming the scapegoat. Gustavo, a renowned culture consultant and author, shares insights on creating a fearless workplace culture that absorbs change and fosters open communication. The discussion delves into strategies for presenting news confidently, avoiding blame culture, and building an environment that values transparent conversations. Listeners will also learn about Gustavo's Culture Design Canvas, a tool for intentionally shaping organizational culture. -- Overview: In this episode you will: 1. Learn techniques for delivering bad news while maintaining your integrity. 2. Understand the importance of reframing "bad news" as simply news to encourage proactive responses. 3. Discover Gustavo Razzetti's approach to designing a fearless culture that supports open communication. 4. Gain insights into how leaders can build a culture of trust that welcomes both good and bad news. -- Guest introduction: Gustavo Razzetti is a sought-after speaker, culture consultant, and bestselling author known for his expertise in workplace culture transformation. His acclaimed book, "Remote, Not Distant," offers valuable insights into creating cohesive remote teams. As the creator of the Culture Design Canvas, Gustavo provides a practical framework for organizations to intentionally design their cultures. His work has been featured in prominent publications such as Psychology Today, The New York Times, Forbes, and the BBC, making him a leading voice in the field of cultural change. Timestamps: 00:00 Introduction to Today's Show 01:19 Introducing Dr. Gustavo Razzetti 02:48 The Importance of Culture in Organizations 05:03 Handling Bad News in the Workplace 08:58 Strategies for Delivering Bad News 12:17 Real-Life Examples and Lessons 17:31 Building a Fearless Culture 22:34 Handling Consequences and Teaching Lessons 24:01 The Impact of Leadership on Team Culture 25:11 Perfectionism and Sharing News in Organizations 30:47 Learning from Mistakes and Forgiveness 36:26 The Culture Canvas: Mapping Organizational Culture 41:07 Grounds for Thought My website: madelynblair.com
